Refund Policy

1. Returns and Refunds

• We accept returns only for defective or damaged gaming and arcade machines.

• Customers must notify us within 7 days of receiving the product to initiate a return.

• The item must be returned in its original packaging and unused condition.

2. Refund Process

• Once the returned item is received and inspected, we will notify you of the refund approval or rejection.

• Approved refunds will be processed within 7-10 business days.

• Refunds will be issued via the original payment method.

3. Non-Refundable Items

• Items damaged due to misuse, improper installation, or unauthorized repairs.

• Custom or special-order items unless defective.

• Digital products and software.

4. Exchange Policy

• If a machine is defective, we may offer an exchange instead of a refund, subject to stock availability.

5. Shipping Costs for Returns

• The customer is responsible for return shipping costs unless the return is due to an error on our part.

For any inquiries regarding our policies, please contact us at hplgaming1995@gmail.com.